Thank you for shopping at Grill Mule. This Shipping Policy outlines the terms and conditions related to the shipment of your orders.
1. Processing Time
Orders are typically processed within 1-2 business days. Processing includes order verification, quality check, and packaging. Please note that processing time does not include weekends or holidays.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery estimates are provided at checkout and are based on the shipping method selected and the destination of the order. Please note that delivery times are estimates and are not guaranteed.
3. Shipping Methods
We offer several shipping methods, including:
The available shipping methods and their corresponding delivery times will be displayed at checkout.
4. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
5. Customs, Duties, and Taxes
Grill Mule is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages
Grill Mule is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
7. Incorrect Shipping Address
It is the customer’s responsibility to provide an accurate and complete shipping address. Grill Mule is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the cost of reshipping the order.
8. Lost or Stolen Packages
Grill Mule is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Grill Mule will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
9. Shipping Restrictions
Some products may be subject to shipping restrictions based on the destination. Please check the product description for any specific shipping limitations.
10. Contact Us
If you have any questions about our Shipping Policy, please contact us at [Your Email Address].
